The SaaS marketing agency built to scale, guaranteed
SaaS growth depends on lowering acquisition costs and turning trials into paying customers. Shout builds strategies backed by real experience inside tech, not theory. Get your free X-Chart and find out where the opportunity is.
Get your personalised free X-Chart to find out
What is an X-Chart? A free, guaranteed forecast that shows exactly what we could achieve for your business over the next 3, 6 and 12 months.
Laura Corney
Social Media Specialist
7 Years Experience
Trusted by Australia’s most recognised brands
These are the struggles holding SaaS growth back
High CAC eating into runway
Acquisition costs keep climbing, putting pressure on margins and making it harder to justify continued spend.
Sign-ups that never convert to paying customers
Trial numbers look strong, but too few convert into revenue.
Agencies that don’t understand SaaS metrics
Generic marketing advice ignores the realities of CAC, churn and lifetime value that actually matter to your business.
Growth that’s hard to prove to investors or the board
Marketing activity is happening, but it’s difficult to connect that spend back to genuine, defensible growth.
Real SaaS growth starts with the numbers that actually matter
Understand your B2B marketing performance
High CAC, weak trial conversion and no clear line to revenue all point to the same issue: a strategy that isn’t built around the metrics that actually matter to your business. The X-Chart is Shout’s proprietary audit, built around a guaranteed sales forecast for your business over the next 3, 6 and 12 months. It gives you a clear, commercial view of what’s working, what’s costing you customers, and exactly what it will take to turn sign-ups into paying, retained revenue.
No obligation to sign
100% Confidential
Personalised for brand
A SaaS marketing agency built by people who’ve worked inside tech
What that means for your business
Our senior team includes specialists with backgrounds at companies like Google and Apple, people who’ve sat inside tech businesses and understood what actually moves the metrics that matter. Backed by 15 years of experience and clients who’ve generated over $100 million in new revenue, we build strategy around what actually drives growth, so your growth holds up under real scrutiny, from your board and your bottom line.
We’re business people too, and we understand how busy you are.
So here’s our pitch in 30 seconds.
We know SaaS growth lives and dies by the numbers, and we build our own strategies the same way we build yours. We’ve scaled over 1,000 brands across a wide range of industries, backed by multiple 5-star Google reviews from founders who’ve felt the difference firsthand. Get your free X-Chart and see what’s possible for your business.
Michael Jenkins
SaaS marketing services built to lower CAC and
grow revenue
Every channel plays a different role in a SaaS buyer’s journey, from first search to final decision. Shout connects them into one strategy built to lower your CAC and turn that visibility into paying customers.
01
B2B SEO
Content built around the actual questions your buyers are asking as they research and compare solutions.
02
Google Ads
Capture high-intent searches from buyers actively looking for a solution like yours right now.
03
LinkedIn ads
Reach the specific roles and industries involved in your actual buying decision.
04
Paid search
Strategy, structure and bidding built around conversion quality, not just clicks.
05
AI SEO
Show up in the tools your buyers are increasingly using to research and shortlist solutions.
06
SEO consulting
Expert guidance on the specific SEO decision or challenge in front of you right now.
07
Digital PR
Earn the kind of third-party credibility that carries real weight with cautious, considered buyers.
08
Technical SEO
Fix the crawl, speed and indexing issues quietly limiting your visibility.
09
Link Building
Build a backlink profile from sites with real authority in your industry.
We were referred to Shout by Bed Bath N Table who highly recommended them. Shout has increased our organic search by 36% in 9 months and it’s climbing steadily. They are also handling our international campaigns.
Helping a do-it-yourself business do it themselves globally.
Shout helped create an international search strategy to drive brand awareness and demand generation and helped launch several new products successfully.
Trustindex verifies that the original source of the review is Google.
We’ve been working with Shout for our SEO after trying a few other agencies, and the difference has been excellent. The team is knowledgeable, professional and easy to deal with, and they keep us informed with clear updates on our progress each month. We’ve been really happy with the service and results so far.
Posted on Google
Gregory Levett
Trustindex verifies that the original source of the review is Google.
We've used Shout for our SEO after trying several other agencies, and couldn't be happier with the team. They're all highly experienced and keep us well updated on our monthly progress.
Posted on Google
Rodney Norris
Trustindex verifies that the original source of the review is Google.
Excellent customer service!
Posted on Google
Thomas Morgan
Trustindex verifies that the original source of the review is Google.
These guys have done great work for my small service-based business. Highly recommend them - It's worth the investment and much, much more :)
Posted on Google
Ash Cherrett
Trustindex verifies that the original source of the review is Google.
Michael and the team are the best in the business - professional, passionate and a pleasure to work with.
Posted on Google
matt alpass
Trustindex verifies that the original source of the review is Google.
Great experience working with Michael and Sangeeta from Shout. The Shout team has supported our digital marketing by building and optimising our SEO strategy from the ground up. Their approach has been thorough, transparent, and consistently results-driven.
A big shout out to Sangeeta in particular as she has been incredible with her dedication quality of work and follow up.
Highly recommend Shout for anyone looking to strengthen their online presence through SEO.
Posted on Google
Michael Harvey
Trustindex verifies that the original source of the review is Google.
I've worked with Michael and his team at Shout Digital on several long term projects over the past 8 years, and I've always been impressed by the professionalism, accountability and frankly honest approach to simplifying digital marketing and providing great, reliable results for our projects time and time again.
We have worked on several Magento and Shopify migrations both domestically and global brands and the technical expertise in replatforming ecommerce sites without losing search equity first class.
Shout Digital is setting a better standard for the whole industry and I would definitely recommend them to brands starting out all the way to established complex marketing operations.
Posted on Google
Nigel Ewart
Trustindex verifies that the original source of the review is Google.
We’ve had a fantastic experience working with Michael, Sangeeta, and the team at Shout. They supported us in building and optimising our SEO strategy from the ground up, taking a thoughtful, data-driven approach that delivered consistent results.
Their process has been transparent and well-structured, with reporting that is clear, easy to understand, and genuinely useful. Sangeeta's communication has been excellent throughout, and we’ve always felt informed and supported.
We highly recommend Shout to any organisation looking to strengthen their online presence through SEO.
Posted on Google
Michael Gammon
Trustindex verifies that the original source of the review is Google.
We've been working with Shout for a little over a year now - moving to external support from an agency was a big transition for us, but one that the Shout team, specifically Matilda & Megan M have supported us with tremendously. Willing and eager to understand our requirements and how to best deliver on that each and every week. We look forward to continuing to work together in the future.
Posted on Google
Jessica Townley
Trustindex verifies that the original source of the review is Google.
Our experience with Michael and the team has been excellent. Their interest and ability to understand our business has been crucial in developing strategies that have improved both the growth and reach of our brand. In addition they have been able to bring in professional creative support to further develop and update our website.
Posted on Google
Michelle Skinner
The SaaS marketing experts behind your growth
We’ve brought together specialists with genuine experience at companies like Google and Apple, bringing real operator experience to every account.
Michael is a pioneer of the Australian digital marketing landscape. Since opening Shout in 2010, he’s driven growth for businesses of every shape and size. There isn’t a digital challenge he hasn’t seen or a platform he’s not experienced in.
Guy Rintoul
HEAD OF GROWTH
Guy brings a postgraduate qualification and 10+ years’ experience across SEO, Google Ads, social and web development. He sits at the intersection of strategy and delivery — building client partnerships and cutting through jargon to deliver clear, measurable growth.
Gabriela Serrano Ruiz
Head of Paid Media
Gabriela has 14 years in performance marketing, including Head of Biddable Media at B&T’s 2023 Performance Agency of the Year, and 10 years in executive leadership. She develops data-driven strategy across all paid media and leads teams towards excellence.
Chamal Alahakoon
Head of SEO
With 10+ years across enterprise and technical SEO, CRO and analytics, Chamal specialises in turning complex websites into high-converting customer journeys — especially where SEO, journey optimisation and emerging AEO/GEO opportunities intersect.
Parmiss Kia
SENIOR SEO LEAD
Parmiss brings 15+ years of senior in-house and agency SEO leadership, having driven organic and paid search growth at Kmart Australia ($450M incremental revenue), Country Road Group ($35M) and REA Group ($375M). She now specialises in AI Search and Answer Engine Optimisation,.
Eric Shaikh
DIRECTOR OF CLIENT SERVICES
Eric leads client services at Shout, bringing extensive digital marketing experience and a consultative approach to bridging strategy and business outcomes. He’s built a career on customer advocacy, turning complex challenges into clear, accountable growth plans.
Anna Martin
SEO CONTENT MANAGER
Anna spent years as a TV editor for networks including Warner Bros., ITV Studios, Fremantle and BBC Studios, cutting shows like My Kitchen Rules and The Great Australian Bakeoff. She now brings that storytelling instinct to Shout’s content strategy.
Laura Ridley
PAID MEDIA SPECIALIST
15+ years running paid social and performance media for major brands — Nestlé, Nespresso, Lion and Spotify as Performance Director at Reprise Australia (APAC Agency of the Year, 2021). Deep, hands-on paid social expertise at real scale.
SaaS marketing is the practice of promoting subscription-based software to attract and retain customers, with a strong focus on metrics like customer acquisition cost, trial conversion and churn. Unlike many industries, success isn’t just about acquiring a customer. SaaS companies need customers subscribed long enough to become genuinely profitable, which changes what a good marketing strategy needs to prioritise.
Reducing CAC typically comes down to improving targeting precision, strengthening organic visibility so you’re less reliant on paid clicks, and making sure your website and trial experience convert the traffic you’re already paying for. Running channels in isolation, without a clear view of which ones are genuinely delivering paying customers rather than just sign-ups, is one of the most common reasons CAC creeps up over time.
The right mix depends on your product and buyers, but SEO, Google Ads, and LinkedIn Ads tend to perform particularly well for SaaS because they reach buyers during genuine research rather than casual browsing. Digital PR and content marketing also play a significant role, building the credibility that matters when buyers compare multiple software options before committing.
ROI should be measured against metrics that reflect genuine business health, like customer acquisition cost, trial-to-paid conversion rate, and customer lifetime value, rather than vanity metrics like sign-ups or website traffic alone. Given that SaaS often involves ongoing subscription revenue, it’s also worth factoring in how long a customer stays subscribed, not just whether they converted in the first place.
Most SaaS companies benefit from running both, but the right starting point depends on your growth stage and urgency. Paid ads can generate trial sign-ups relatively quickly, which helps when you need immediate traction, while SEO builds compounding, long-term visibility that gradually reduces reliance on paid spend and lowers overall CAC.
One of the most common mistakes is optimising for sign-ups rather than paying, retained customers, celebrating trial numbers that never convert into genuine revenue. This often stems from running marketing without a clear view of downstream metrics like trial conversion and churn, meaning a campaign can look successful on paper while actually delivering little real business value.
We back our strategies with a guaranteed sales forecast, not vague promises reassessed months down the track. Our senior team includes specialists with genuine experience inside tech businesses, alongside 15 years of broader experience and clients who’ve generated over $100 million in new revenue, so we understand SaaS metrics from the inside, not just from a marketing dashboard.
The X-Chart is Shout’s proprietary marketing audit, built around a guaranteed sales forecast for your business over the next 3, 6 and 12 months. For SaaS specifically, it identifies where CAC is higher than it needs to be, which channels are actually converting sign-ups into paying customers, and exactly what it will take to grow profitably.
Yes, this is often one of the first things we address. By identifying underperforming channels, tightening targeting, and strengthening organic visibility to reduce reliance on paid clicks, we help lower your overall acquisition cost while maintaining or improving the volume and quality of customers coming through.
Yes. We track and optimise brand visibility across AI platforms like ChatGPT, Gemini and Google AI Overviews, helping SaaS companies show up as more buyers use these tools to research and compare software options, often before they ever visit a review site or vendor website directly.
A dedicated, senior team handles every account, including specialists with backgrounds at companies like Google and Apple. You’ll always know exactly who’s working on your strategy and the experience they bring, rather than being passed between different points of contact as your account grows.
While our core focus is acquisition and visibility, marketing can also play a real role in reducing churn through content that improves onboarding, clearly communicates product value, and keeps customers engaged beyond the initial sign-up. If churn is a significant issue, we’ll work with you to understand where marketing can support retention alongside your product and customer success efforts.